Conditions of purchase
1. Introduction
These general conditions of sale regulate the sale of the products presented on the planta38.com website, owned by Digital Doers, SL (hereinafter "we" or "our"). By placing an order on planta38.com, the customer (hereinafter "you" or "customer") accepts these general conditions of sale.
2. Seller Identification
Seller:
- Digital Doers, SL
- NIF: B65017501
- Address: C/ Nuñez Morgado, 3, 2nd floor. 28036 Madrid
- Email: info@planta38.com
- Telephone: 913447697
3. Purchase Process
To place an order on planta38.com, you must follow these steps:
- Product selection: Add the desired products to the shopping cart.
- Order Review: Review the selected products and the total amount.
- Shipping Information: Please provide shipping address and contact information.
- Payment method: Select the payment method and provide the required details.
- Order Confirmation: Confirm and submit your order. You will receive a confirmation email with the details of your order.
4. Prices and Payments
All product prices are indicated in Euros (€) and include applicable taxes. Prices do not include shipping costs, which will be added to the total amount of the order.
We accept the following forms of payment:
- Credit/debit card (Visa, MasterCard, American Express)
- PayPal
Payment will be made at the time of ordering. We reserve the right to verify the validity of the credit/debit card used and to reject any purchase.
5. Shipping
5.1. Delivery Times
We ship to all of Spain (mainland and Balearic Islands). Delivery times are as follows:
- Peninsula: 2-5 working days
- Balearic Islands: 3-7 working days
5.2. Shipping costs
Shipping costs are calculated based on the destination and weight of the package. These costs will be displayed during the purchase process before you confirm your order.
5.3. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can track the status of your shipment.
6. Returns and Refunds
6.1. Right of Withdrawal
You have the right to withdraw from the purchase contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email) to:
- Email: info@planta38.com
- Address: C/ Nuñez Morgado, 3, 2nd floor. 28036 Madrid
6.2. Return Conditions
In order to return a product, it must be in perfect condition, unused and in its original packaging. Return shipping costs will be borne by the customer, except in the case of defective products or shipping errors.
6.3. Refunds
Once we receive the returned products and verify their condition, we will proceed to refund the corresponding amount using the same payment method that you used for the initial transaction. The refund will be made within a maximum of 14 calendar days from receipt of the returned products.
7. Product Warranty
All products sold on planta38.com are covered by a legal guarantee of conformity of two years from the date of delivery. If a product has a manufacturing defect or does not correspond to what was advertised, we will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the customer.
8. Protection of Personal Data
The personal data provided during the purchase process will be treated in accordance with our Privacy Policy. By placing an order, you agree that we collect and use your personal data to manage your purchase and improve our services.
9. Applicable Legislation and Jurisdiction
These general conditions of sale are governed by Spanish law. Any dispute that may arise in relation to these conditions will be subject to the jurisdiction of the Courts and Tribunals of the city of Madrid.
10. Contact
If you have any questions about these General Conditions of Sale, you can contact us at:
- Digital Doers, SL
- Address: C/ Nuñez Morgado, 3, 2nd floor. 28036 Madrid
- Email: info@planta38.com
- Telephone: 913447697